GunAuction.com Support

This is our Support section - where answers to the life and death questions that plague us all can be answered - as long as it pertains to GunAuction.com. If you don't find an answer to your question, give us a holler and we'll stuff it in there.

Company Info

Buying

Selling

General Info


Who We Are, Why We're Doing This, and Other Important Stuff

My name is Manny Dela Cruz and I'm the founding member of GunAuction.com. I originally came up with the idea of creating a online auction website for guns after seeing other auction websites on the Internet that dabbled in firearms. I wasn't impressed with what was out there, and too many folks were trying to charge big money for poor service. I also have a great love for things that go bang and I spend a lot of time at the range. So I figured it might be fun to create a website that catered to the shooter, while providing a great public service!

A retired Navy Commander toting an MBA and law degree, Bob Lancaster has been a key advisor and business consultant since inception. Bob's been living and breathing guns for over 40 years. He's been to see the Elephant, knows the importance of our 2nd amendment and has gone to the line protecting it. An avid hunter, he is a member of the North American Hunting Club, Ducks Unlimited and a life member of California Waterfowl Association. Bob's two favorite sayings are "there's nothing so sad as an unfilled tag" and "so many guns, so little time." A member of the American Gunsmithing Association, the NRA and the CRPA, he reloads, gunsmiths and deep-sea fishes as hobbies in the off-season. From 5 inch guns to .17 Remington, if it goes bang, Bob's probably shot it.

Keeping our computers running, and generally wreaking havoc on our system otherwise, Michael Wiederhold is our Senior Developer. If you've ever seen an error message at GunAuction.com, Michael is most likely the root of it. Seriously, Michael is the source of most of the really hard (but really useful) programming at GunAuction.com. As long as we continue to supply him with an unlimited supply of Diet Coke, and a quiet office to listen to his tunes, he'll keep plugging away.

I've pulled the trigger many times and I understand guns. I also understand the hostile climate that many of us who like to shoot, have to endure to perfect our craft. We at GunAuction.com believe the Second Amendment is the "keystone" to the Bill of Rights, and we put our money where our mouths are. We contribute on a regular basis to pro-gun causes, and we vote a pro-gun ticket. Even in the current hostile climate, we're not afraid to say, "We're gun owners and members of the NRA!"

We're constantly striving to improve the site, so if you have any suggestions, or a problem with our site, feel free to write us. We're new at this, but we have a strong belief in constant improvement, and we'd like you to be happy with the service. Thanks for visiting and good luck!

Manny Dela Cruz - CEO

GunAuction.com Glossary
This is a glossary we've compiled for the sake of those who are unfamiliar with GunAuction.com terms and phrases that might be used on the website. They are in alphabetical order for your use. If you know of something that's missing, by all means give us a holler.

Auction: I know you're shaking your head, but there are folks out there that have asked this question. Yeah, I don't know what planet they're from, but we're here to help. An auction, for those who need to know, is a methodology whereby a Seller can present an item for sale and give Buyers the opportunity to bid on an item/items. At the close of the auction, under the correct circumstances, the item/items go to the bidder who is willing to pay the highest price.

Basic Auction: This kind of auction is called Basic because the item can be sold for the amount the Seller lists the item at. It is also called a Non-Reserve Auction. For a more in depth explanation of our Auction Styles, click here.

Best Offer Auction: This is an auction where the seller lists an item starting at a BuyItNow price, and buyers can make an offer to the seller. For a more in depth explanation of our Auction Styles, click here.

Bid: The amount of money you are willing to pay in a given auction, that you've submitted as an offer in an auction.

Bid Increment: An amount the Seller specifies that the bid is increased by every time someone bids on that item.

Feedback Forum: An area where Buyers and Seller can leave feedback about each other about the quality of their interactions and transactions. For more information, click here.

FFL: Stands for Federal Firearms License. An FFL holder is needed in the transfer of ownership of many types of firearms across state lines, and within most states as well. If a Seller says that an "FLL is required", that means the Seller won't transfer the ownership of that firearm to the Buyer without a valid FFL holder on the Buyer's side to transfer the weapon to. Most gun stores (of which all have an FFL) will manage the transfer of the firearm for a small fee.

Minimum Bid: The minimum amount you can bid on an item. It is usually the current High Bid plus the Bid Increment.

Reserve Auction: A kind of auction we run where the Seller is allowed to set a Reserve. For a more in depth explanation of our Auction Styles, click here.

Reserve Price: The minimum amount the Seller is willing to sell an item at in a Reserve Auction. The Seller has the option of choosing the amount the item will sell for. Reserves are always set higher than the Starting Price.

Reserve Price Not Met/Reserve Price Met: An indicator, when an Reserve Auction is displayed, of whether or not the Reserve Price has been met.

Starting Price: The amount the Seller would like the bidding in an auction to start at. In a Reserve Auction, the Starting Price is always lower than the Reserve Price. In a Basic Auction, the Starting Price is also the amount the Seller is willing to sell the item at.

Auction Types at GunAuction.com
Basic Style Auction
Basic Style Auctions are auctions where the seller doesn't specify a hidden Reserve price, and the Starting Price offered is a price the Seller is willing to Sell at. So if a person places a bid in a Basic style auction, the Seller is obligated to sell at that price. Proxy bidding of the kind described by Reserve style auctions also occurs in Basic style auctions, except that the proxy bidding kicks in immediately. Again, Max bids are kept hidden while proxy bids placed by the computer and bids beaten by a proxy bid are displayed.

Reserve Style Auction
We actually run a Modified Reserve Style auction. We differentiate from a traditional Reserve Style auction in that our proxy bidding doesn't kick in until after the Seller's reserve price has been met. All bids placed in a Reserve auction are hidden until the reserve price has been met. After the Seller's reserve has been met, proxy bidding kicks in, all bids are visible, and Max bids are kept hidden while proxy bids placed by the computer and bids beaten by a proxy bid are displayed.

Best Offer Auction
A Best Offer Auction is an auction where the seller lists an item with a BuyItNow price, and buyers have the option of either buying the item using BuyItNow, or then can make the seller an offer. If a buyer makes an offer, the seller can either accept the offer, decline the offer, or decline all offers and lower his BuyItNow price. The seller has a limited amount of time to accept the buyers offer, or the offer automatically expires. That length of time is determined by the buyer when he posts his offer. If the seller doesn't accept a buyer's offer, there are no winners in the Auction. Just to be clear - if you make an offer, unless the seller accepts it, you didn't win the item.

What's a Haggle?
If a Reserve auction ends without the reserve being met, the seller can start a Haggle with the Final High Bidder, and the two can negotiate to see if a sale price can be found for the item. The Seller starts by sending an offer to the High Bidder, and the High Bidder has 24hrs to Accept/Counter/Deny the Seller's offer. If the High Bidder responds, the Seller has 24hrs to reply. If either party doesn't respond within a 24hr period, the Haggle ends without a winner, and the Seller can relist the item for sale at Auction. If either party accepts, the Seller is charged our Final Value Fee on the agreed-upon sale price, and the High Bidder is named the winner of the item at the new agreed-upon price even if that price is lower than the Seller's Reserve.

Haggles can only be conducted between the Seller and the High Bidder - if you weren't the High Bidder, you can't participate in a Haggle for that item. High Bidders can request that a Seller start a Haggle for a particular auction, but a High Bidder can't start a Haggle him/herself. (High Bidders are provided a link in an email to request that a Seller start a Haggle. High Bidders can also request a Haggle through 'Manage My Bids' - but only in Reserve auctions where the reserve hasn't been met, within 72hrs of the close of the auction.) Sellers can only start the Haggle within 72hrs of the close of the auction - after that, the seller can only relist the item.

Penny Auctions
Penny Auctions are very exciting because bidders are enticed to bid by the possibility getting something for a very low price. And the seller is pretty much guaranteed to sell whatever they're listing.

A Penny Auction is a Basic auction that starts at one penny. That means no reserve, and the item sells for whatever the price is at the close of the auction - even if it's just one penny.

We basically have two sets of Seller standards for Penny Auctioneers.

Penny Auctions
The staff of GunAuction.com must personally approve a Seller as a Penny Auctioneer. The minimum criteria that a seller must meet before being approved as a Penny Auctioneer is rigorous and involved in order to maintain the existing quality of sales at GunAuction.com. If you're interested in becoming a Penny Auctioneer and:

1. You have at least 50 Positive Feedbacks...

2. You have less than 2% Negatives...

3. You've paid us at least $100 in fees...

Once Qualified under the above criteria, a Penny Auctioneer may list a Penny Auction under any category.

Here are the parameters a Penny Auctioneer's auction must meet when the auction is set up in order for it to be a "Penny Auction" (If your auction meets all the following criteria, it will automatically be a "Penny Auction" and you don't have to do anything else!).

1. The Auction must be a "Basic" style Auction.

2. The Auction must start at a penny.

You can still use any Special Features you'd like.

Firearms Category items will show up in our special category Penny Auctions - Firearms on our Home Page. All other categories will show up under our special category Penny Auctions - Non-Firearms on our Home Page.

Contact Bob Lancaster at [email protected] for further information. Only Firearms Penny Auctioneers are required to go through an approval process.

What is the 3-Day-Inspection-Period?
When a Seller sells a gun, the Seller is required to give the Buyer at least three business days after the date of receipt by the Buyer's FFL to inspect that firearm. If during the 3 Day Inspection Period, the Buyer decides to decline the sale, the Buyer can return the gun for a full refund. The Buyer must contact the Seller by telephone to notify the Seller of his/her decision to return the gun, and pay for return shipping, insurance and any other fees related to the return of that gun. The Buyer may return a firearm for any reason. For full details of the return policy, please review our Terms and Conditions.

What is the 10-Minute Rule?
The 10-Minute Rule refers to what happens when someone bids in the last ten minutes of an auction. For Basic, and Reserve auctions, when someone bids in the last ten minutes, the auction is extended another ten minutes to give everyone the opportunity to bid in that item. The 10-Minute Rule does not apply to BuyItNow, Store Items, Best Offers, or Haggles.

What browser is supported by GunAuction.com?
Currently, GunAuction.com is best seen using Microsoft's Internet Explorer 6 with all the lasted patches and security updates, and with Adobe Flash installed. Javascript should also be enabled.

You should also be able to use GunAuction.com with Microsoft's Internet Explorer 7 without any problems - though this particular browser hasn't been completely tested at GunAuction.com.

Use of any other browser with GunAuction.com is not supported, and though GunAuction.com was developed with a eye towards an open standard, and many other browser types should function without issue, any difficulties that develop with their use are not supported.

Non-Gun Related - Fibber McGhee's Closet
If you consider yourself an 'Old Timer', then you probably remember the old radio show 'Fibber McGee and Molly', that ran from 1935-1959 on NBC. There was a set piece where whenever Fibber needed something, he would run to his closet, open the door, and a bunch a stuff would fall out (depicted by the sound of many falling objects). Then he'd reach in and find what he needed.

We liked the idea of a closet full of sundry items, a veritible cornucopia of non-gun related items. Also, I spent a lot of time in an Irish Pub in San Diego during my days in the Corps called 'McGhees'. So we merged the idea behind the radio show with the name of my favorite bar to produce our latest masterpiece. (The creative process in action - I'm not claiming it's pretty - just that it works.)

Fibber McGhee's Closet replaces the old 'ZZZ - Other' category that was meant as a catch-all for such items. But unlike 'ZZZ - Other', all forms of auctions are available to be used. You can set your starting price at whatever, and even run a Reserve Auction if you like. All normal GunAuction.com rules and regs apply.

Any seller can also list a Penny Auction in the "Fibber McGhee's Closet" - you do not have to be pre-qualified. BUT you may not list firearms in in this category. All auctions created in this category that start at a penny will be "Penny Auctions" and will have the Penny Auction symbol.

BuyItNow!
BuyItNow! is a feature a Seller can specify during the auction creation process where that Seller can name a price he/she is immediately willing to sell at. BuyItNow! itself doesn't cost the seller anything to use, but if an item sells using BuyItNow!, then that seller will be charged the normal Final Value Fee for that item.

If the bidding meets or surpasses the BuyItNow! price in a Basic auction, or if the bidding meets or surpasses the BuyItNow! price in a Reserve auction, BuyItNow! automatically becomes disabled for that auction. If a bidder decides to use BuyItNow!, that auction is immediately closed and the bidder is named High Bidder of that item at the Seller's BuyItNow! price. As with all our auctions, there is no Bid Retraction available for BuyItNow! If you agree to BuyItNow!, make sure you're willing to purchase the item.

What is a (*** HIDDEN ***) Bidder?
A (*** HIDDEN ***) bidder occurs in Reserve auctions where the reserve hasn't been met. The identity of the bidder is hidden until the reserve is met. It is not something either the Seller or Bidder specifies, but is an automatic feature of the site.

What are Featured Auctions?
A Featured Auction is an auction where the seller pays a premium to have his/her listing appear at the head of any list of items at GunAuction.com. So if your auction for a Winchester .30-06 is a Featured Auction, and someone searches in Rifles, your auction will appear ahead of other rifles. It's a good feature for highlighting your item.

Proxy Bidding
Proxy bidding is an automatic feature of Basic and Reserve style auctions. When you place your max bid, if it's higher than the current high bid plus the bid increment, you're max bid will remain hidden until the proxy needs it to outbid someone else. This process of outbidding someone until your max bid is met is called proxy bidding.

Proxy bidding utilizes the money left over when you submit a max bid, and are the high bidder on the item with a high bid of less than your max. For example: you see someone has a high bid of $250 on that nice rifle you've always wanted, so you place a max bid (the max you're willing to pay for that rifle) of $450. Well, you outbid their posted high bid of $250, but a proxy bid is submitted on their behalf of $470 (which also happens to be their hidden max bid). You just got outbid by proxy.

If you were to submit a bid larger than their $470 (say $510), and assuming the Bid Increment is just $10, you will become the high bidder with a bid of $480. The difference between your hidden max bid and your current high bid is used by the proxy to defend your standing as high bidder.

Proxy bids can be placed on your behalf (until your max bid is reached) throughout the entire auction. Proxy bidding frees you from having to keep track of the auction, keeps your costs down by placing the minimum bid necessary to win, and prevents you from being outbid at the last minute, unless someone places a max bid that is higher than yours. You will be notified at any time that you've been outbid, or at any time a proxy bid has been placed for you. In case of a tie for high bidder, the earlier bid takes precedence.

WARNING: PROXY BIDDING DOES NOT KICK IN ON RESERVE AUCTIONS UNTIL AFTER THE RESERVE HAS BEEN MET. Proxy bidding is an automatic feature of the site, and it can't be disabled. If you submit a max bid, and your high bid is lower than your submitted max bid, you're still responsible for any proxy bids submitted on your behalf up to, and including your max bid.

Bid Increment
The Bid Increment is the minimum amount your bid must be increased by, above the current high bid, to be submitted legally. The Bid Increment is set by the seller, and is a fixed number for the duration of the auction. Proxy bids are increased by the bid increment, except in cases where the bid increment is not a factor of the max bid. In other words: It's possible to be outbid by just $.01 if you're being outbid by proxy - the proxy won't adhere to the bid increment if the high bid plus the bid increment is greater than the max bid.

I got outbid by less than the bid increment?
The Bid Increment is the minimum amount your bid must be increased by, above the current high bid, to be submitted legally. That's submitted by you. But you can be outbid by less than the bid increment IF someone has placed a max bid that is not evenly divisible by the bid increment AND you're trying to outbid them.

For example: You see an item with a current high bid of $100 and the bid increment is $10. You submit a bid of $110 at the last minute to try to outbid the current high bidder, but the person who you're trying to outbid has a hidden max bid of $110.01. (You can submit a bid that isn't evenly divisible by the bid increment.) Your bid gets accepted but you get outbid by proxy by $.01 - and you just ran out of time because you submitted your bid at the last minute.

It's also possible to be outbid by less than the bid increment if someone submits a max bid that isn't evenly divisible by the bid increment, and the person they're outbidding has a hidden max that's less the theirs.

For example: You see an item with a current high bid of $100 and the bid increment of $10. You submit a bid of $110.01 but the person you're trying to outbid has a hidden max bid of $110. A proxy bid of $110 for the person you're trying to outbid will be made, and then your bid of $110.01 will be accepted as high bid of $110.01. You outbid that person by $.01 - legally.

Lessons to be learned? Primarily, don't wait until the last minute to submit your bid, don't restrain your bids to a number evenly divisible by the bid increment, and perhaps lastly, bid what the item is worth - not what it takes to win. It's a lot easier to defend your high bid with a proxy bid than it is to keep submitting bids at the last minute to stay on top.

I'm not getting any email from GunAuction.com - why?
Due to the nature of the items for sale here and for security reasons, it should go without saying that you should have sole access to your email, and consequently sole access to your GunAuction.com account. There are a variety of reason why you might not be getting email from GunAuction.com. First and foremost, do we have your correct email address? You can verify this by going to the User Admin Page. If have your correct email address, the next question you might ask is whether or not you've got SPAM filters engaged on your email client that are inadvertantly filtering all GunAuction.com email. There are so many different SPAM filters potentially in use, that it would be impossible for us to tell you how to make that determination. However, you should be able to contact your ISP and have them figure it out.

If those suggestions don't provide any clues as to why you're not getting email, your next stop is to contact your ISP. Maybe they have a system-wide SPAM filter that is causing the problem, or maybe you're having a problem with your email account that you don't know about. In any case, should you have a problem that you want to contact us about, please use the email address that you registered with us. That will go a long way towards helping diagnose any email problems you might be having.

What is a Watch List? How do I use it?
When you auction an item, you can keep track of it's progress by using 'Manage My Auctions'. When you bid in an auction, you can keep track of it using 'Manage My Bids'. If you haven't participated in an auction, you can keep track of it using your 'Watch List'.

There is a link on the item display page that says (put this auction on my Watch List) and has a set of glasses next to it. When you click on it, you're prompted to enter your nickname and password, after which the auction will be added to your Watch List.

You can view your Watch List by using 'Manage My Bids' and then by clicking on the 'View Watch List' button that appears at the bottom. Items appear on your Watch List in the order which they close, starting with the most recent. Items will remain on your Watch List for one week after the auction has closed.

How do I contact the seller of an auction?
See the seller's nickname in the auction? Click on it....

How do I become a seller?
In order to become a seller, you must first Register.

In order to be a seller at GunAuction.com you must be over the age of 18 and have a credit card. You must also agree to follow all GunAuction.com Terms and Conditions

Click here to become a seller.

How do I list an item for sale?
You must first become a seller.

After you've become a seller, it's best to start by taking pictures of your item. We recommend that you take those pictures using a digital camera, and be familiar with the process of getting those pictures from your camera to your computer. We can't explain this process in detail, as it's different for every brand and make of digital camera. Suffice it to say, that the pictures should be on the computer that you're using to list the item with.

Once you have your pictures together, you can start the auction listing process by using the Sell an Item link at the top of every page. Details instructions are included in that process to help you along.

What is 'My Pictures'?
'My Pictures' is a utility used to place pictures in your auction. Posting an auction is a two step process at GunAuction.com. First, you list the item for sale. This involves creating the auction by listing things like the manufacturer, your description, and the amount you'd like to sell the item for. Then you use 'My Pictures' to upload the pictures of those items to GunAuction.com, and assign those picture to their auctions.

We recommend that you take those pictures using a digital camera, and be familiar with the process of getting those pictures from your camera to your computer. We can't explain this process in detail, as it's different for every brand and make of digital camera. Suffice it to say, that the pictures should be on the computer that you're using to list the item with.

At the top of 'My Pictures', you'll find two buttons - one that says 'Upload Pictures', and another that says 'Upload Pictures - New'. We strongly recommend that you use the 'Upload Pictures - New' button, as it's about ten time fasters than the old method of uploading pictures - and ten times easier.

'Upload Pictures' - otherwise known as the 'Old Stinky Method of Uploading Pictures'. This page has ten slots on it, each with a 'Browse' button that you individually browse through your computer for each picture, then submit to GunAuction.com. GunAuction.com does nothing to the photos until after the pictures are uploaded to the site. After being uploaded, the pictures are resized to 700 pixels wide, and they will appear in 'My Pictures'. This method, while reliable, is quite slow and will take some time - so have some reading material handy.

'Upload Pictures - New' is the new hotness!!! Your first time pressing this button, you'll be prompted to download and install an ActiveX control from Aurigma, Inc. After doing so, a slick little GUI (that's computerspeak for Graphical User Interface) will appear. This GUI looks remarkably similar to Windows Explorer, which should make it quite easy to use. The left pane should contain a list of all your drives, your 'My Documents' folder, etc'.

The right upper pane will contains a list of all the pictures in whatever directory you've selected in the left pane. The upper right pane will only display images files that are in the .GIF or .JPG format, but you can change how those files are displayed by the dropdown list above it. Thumbnail is the default. If you place your cursor over an image, you'll notice a rotate icon appears in the lower left and right of each thumbnail. You can use these icons to rotate your images 90 degress left or right. Pressing an icon twice will rotate the picture a full 180 degress. Also, there's a description link below each thumbnail. Clicking that link will permit you to change the description of that picture, which will be uploaded and kept with that picture in 'My Pictures'. If you don't change the description, the original file name will be used as the the description of each picture. This is important, because if you'd like to specify an order to how those pictures will appear in your auction, you either need to update the description, or make sure each image name has a sequential number in it. Ex: Filename1.jpg, Filename2.jpg, Filename3.jpg, etc...

The lower right pane is the list of files to be uploaded. You can use the buttons in the upper right pane to select the files you'd like to upload, or you can drag-and-drop the files from the upper right pane, to the lower right pane. As you add files to be uploaded, there is a meter above the left pane that tells you how big your collection of pictures is.

After you've select your pictures and click the 'Upload' button, three things will happen. First, each picture will automatically be resized to 700 pixels wide BEFORE uploading to GunAuction.com. This is important because a resized image is about a tenth as big as the original image, meaning that your upload will take about a tenth as long as the 'Old Stinky Method of Uploading Pictures'. I don't know about you, but a tenth the wait time to do an upload is always better... The second thing that happens is a watermark that says 'GunAuction.com' will be added to your picture in the lower left corner. The watermark is not optional. Sorry, it's an important security feature. The third thing that happens is the resized and watermarked picture is uploaded to GunAuction.com. A progress meter will appear with an approximate estimate of how long the upload is going to take. After the upload completes, an 'Upload Complete' button will appear, and you'll automatically be redirected to 'My Pictures' where you'll be able to see your pictures.

Once in 'My Pictures' you can select the auction that you've created from a drop-down list at the top of the page, and then select all the pictures of that you're going to include in that auction. After you've selected your pictures, click the 'Add to Auction' button and your selection will be listed. If you don't already have a thumbnail included in that auction, you'll be given the option of selecting a picture to use as a thumbnail. Not only will a thumbnail be generated to appear in the listings beside your auction, the picture used to make the thumbnail will appear first in your auction. The thumbnail is a special feature that costs a mere $0.50.

After the pictures are added to your auction, they are automatically removed from 'My Pictures'. You do have the option of protecting a few pictures, and you will not have the ability to either delete these pictures, or remove them by adding them to an auction - unless you unprotect them. IMPORTANT: If you protect a picture, add it to an auction, then unprotect and delete that picture - you will also remove that picture from the auction! Take care with the Delete button, as it removes the picture completely from GunAuction.com - not just from 'My Pictures'.

How do I include pictures in an auction?
The easiest way to add pictures to your auction is to use 'My Pictures'.

How do I manage my auctions?
At the top of every page is a link called 'My Auctions'. If you are a seller, clicking on this link will take you to a page that list all your active auctions. There is special information in 'My Auctions' available only to you, that helps you keep track of the activity of your running auctions.

Included in your list of auctions is your pricing information, including BuyItNows and Reserve prices, status on how many people have put your auction on their Watch List, status on how many people have looked at your auction (if you've purchased a counter), and whether your item has sold. There are also links for Closed Auctions, Billing, My Pictures, Bulk Feedback, Bid Blocking, and the ability to edit open auctions.

How do I edit an open auction?
You can edit an open auction by using the 'My Auctions' tool. There will be an 'Edit This Auction' button on the right side of your open auction. When you click on it, you'll be given a Change Auction form with your auction already filled in.

You can change the Item Name, Item Description, State the item ships from, URL for the picture, and category (with limitations) that the item resides in. (You can move items around within gun categories and non-gun categories. But you can't move an item from a gun category to a non-gun category - a vice versa.)

You can't change the Reserve Price, Starting Price, Bid Increment, or Quantity of the item - as those numbers need to remain the same for the life of the auction. (Imagine how upset you'd be if someone was moving your target around while shooting.)

How do I close an auction early?
While we generally frown on sellers closing their auctions early, you can do so by using the 'My Auctions' tool. There will be a 'Close Auction Early' button on the right side of your open auction. You can only close auctions early if there are no bids in it. Please use this feature sparingly, as many bidders rely on the published closing times to place their bids. You could be short-changing yourself. Again, if you already have bidders in your auction, you won't be permitted to close the auction early.

What happens after my auction closes?
Immediately following the close of an auction, you will be sent an email that contains the winning bidder's contact information - including an email address and phone number. The winning bidder will also be sent an email containing your contact information. You must make contact with the winning bidder within three days of the close of the auction. While it is the buyer's responsibility to contact you, you must also make an effort to be available.

After contact with the winner, arrange to have payment sent to you, via whatever means you specify. GunAuction.com strongly recommends either the ability accept credit cards, as it's very convenient, or a postal money order. Regardless of whatever payment you accept, make sure that you've received payment and that it's cleared before sending product to the winning bidder.

After you receive payment for the item, ship the item immediately. The sooner you get the item in the mail, the happier the customer is going to be. Make sure you use a service that provides a tracking number for the package, get that tracking number to the customer. This will allow both of you to see that the package makes it to it's destination, and will remove any doubt in the buyer's mind that you're actually doing something. Make sure that you insure the package for it's value - don't ship without insurance! In the unlikely event that something happens to your package it will be you - the seller - that will be filing a claim. With insurance, you're only protecting yourself.

After the buyer receives the package, it's perfectly OK to ask the buyer to leave feedback regarding the transaction. Don't badger the buyer for feedback, but make it clear to the buyer that it's something you'd like, and that you'll be leaving feedback on the buyer. Regardless of whether or not you receive feedback, make sure you leave it. Along with statistics on the feedback you get, your record for leaving feedback is also available - and that could affect your ability to sell.

In the event that the buyer isn't satisfied with the purchased firearm, all sellers are required to accept a return of the firearm, and issue a refund - minus shipping and insurance costs. This return policy is only mandatory in the event the item is a firearm. But any seller worth his salt would honor this policy for anything sold at GunAuction.com. As a seller, you don't want negative feedback, because that kind of feedback can negatively impact future use of the site. Should a return occur, don't worry - GunAuction.com will issue a Relist Credit for the sale, freeing you up to sell the item again, free of charge.

How do I contact a High Bidder?
After your auction closes, we send an email to you informing you if the item has sold, if it has - who the high bidder is. If you misplace the email (for whatever reason) you can still get into contact with the high bidder by using the 'My Auctions' tool. After logging in, click on the 'Closed Auctions' button at the bottom, and then find your closed auction. If you have a winner, the winner's nickname will appear as a link in the auction. Clicking on it will reveal the buyers contact information, including and email address and phone number.

How do I post feedback on a Buyer?
To Post feedback on buyer go to Manage My Auctions and click on the button marked Closed Auctions. Next to each auction you will see a number of links. One of those links will be "Leave Feedback". Clicking on this link will bring up the Feedback Forum with most of the fields already filled in for you. Simply type in your feedback and if necassary change the rating to reflect your opinion of this bidder. NOTE: to receive a relist credit negative feedback must be posted for deadbeats, and neutral feedback must be posted for returns.

How do I place a bid?
To place a bid on an auction you must first be registered. If you are registered and you have confirmed your account you can place a bid by going scrolling to the bottom of the auction you wish to bid on. You will need to fill out the following four fields:

Enter your Nickname:
Place your nickname or email address you registered with here:
Enter your GunAuction.com Password:
Type in your GunAuction.com password here.
Enter your Maximum Bid:
This is where you type in your actual bid. Note if you want to make a Proxy Bid make sure that the auction meets the qualifications for proxy bidding first. In order to make a proxy bid the auction:
To make a proxy bid simply bid higher than the The Current Minimum Bid.
NOTE: We do not allow bid retractions on GunAuction.com. Ask questions BEFORE you bid.
Enter your Comments:
This is an optional field and we put it in here in case folks wanted to have a little fun as they bid. Please do not use this feild to try to set your own terms on the auction or to insult anyone.

How do I keep track of my bids?
After registering, and assuming your email address is correct and working, when you place a bid, an email confirming that bid is sent to you, along with pertinent information about the item you're bidding on. If you're the high bidder at the close of the auction and the winner in that auction, you'll also be notified who the seller is, the seller's email address, and your final price for the item. You can also keep track of your bids on the site by using the Manage My Bids feature.

If I didn't receive an email, can I contact the seller?
Yes. You can best contact the seller by going to the closed auction (through the Manage My Bids feature), and by clicking on 'Closed Auctions'. Once you're at the auction, click on the seller's nickname, and an GunAuction.com Contact Form will come up.

How do I post feedback on a Seller?
To post feedback on a seller go to Manage My Bids and click on the button marked Closed Bids. Next to each auction you will see the link: "Leave Feedback". This will bring up the Feedback Forum with most of the fields already filled in for you. Simply type in your feedback and change the rating to reflect your opinion of this person. NOTE: The default rating is positive. If this seller treated you like dirt you should probably change it to negative.

How do I protect myself from fraud before I bid?
Before bidding on an auction you may want to ask yourself the following questions and consider the answers.

1. Does this person have any feedback?

If he has lots of positives you can be sure he is a legitimate seller and won't simply take your money. However be sure to check his negatives too to see what kind of person you are dealing with. Note: In this case you'll want to be looking for feedback as a result of selling an item. Positive feedback for a purchase doesn't help to determine if this guy can be trusted as a seller.
2. How long is the auction posted?
We have found that those wishing to commit fraud will list items for a short amount of time, often only 1-3 days. This allows him to get his money as soon as possible and reduces his chances for exposure. If this is a short auction it may warrant a bit more scrutiny.
3. Are there no pictures or is the picture stolen from another auction?
Those unscrupulous individuals intent on committing fraud never take their own pictures of guns because SUPRISE they don't have any guns for sale in the first place! That's not to say that having no pictures is necessarily bad. Just check the seller out a little more closely before you bid. Comparing the auction to the other items on this list is a good way to do that.
4. Is the item described well?
Make sure that the item has an actual description. Does he describe the bore or the action? Does he say how much use the item has had? Does his description match his picture? A description that basically states that it's a great shooter is no description at all. Opinions on the TYPE of gun are useless unless they are coupled with an accurate description of the weapon actually being auctioned.
5. Is the price too good to be true? Does this seller have a large number of items with prices that are well below their normal selling prices?
When a person falsely lists an item for sale he doesn't really care if he gets full price because, again he isn't really selling anything. Low prices don't always mean fraud but drastically low prices warrant a closer look before you bid. Ask the seller about the weapon in a case like this. The more difficult and technical the question the better. If you don't get a reply it would be wise to pass on this auction.
6. Is the seller offering unreasonable or unusual features?
Lets face it, the sellers on GunAuction.com are generally not just here for the fun of it. They are good people trying to make a living or at the very least enjoying a hobby. Nobody is here to lose money. So when folks offer things like 10 day inspection periods and totally free shipping it warrants a closer look.
7. Can and does this seller answer questions in a timely, courteous and technically proficient manner?
Asking questions about the bore, finish and functionality is one of the best ways to screen the good sellers from the bad. Most sellers wishing to commit fraud won't bother answering and in that case it may be best to move on. Asking for a serial number is another good way to verify the weapon is for real. Again the more difficult and technical your questions the better, make sure this seller knows what he is selling.
If the answers to these questions leave you with a bad feeling let us know by shooting us an email at [email protected]

How do I protect myself from fraud if I have already won an auction?
There a number of things to keep in mind before sending your money to a seller that has little or no feedback for selling.

  1. How does the auction hold up against these 6 questions?
  2. Make sure and get a valid phone number for the seller. If he gives you a fake one contact us immediately and we'll look into it. You are not required to complete any sale in which the seller or an employee of the seller does not make himself available for a phone conversation.
  3. Verify the seller's name and address. If you get a bad feeling about an auction contact us and we can check the name the seller wishes to have the check written out to, against the name on his AA account.
GunAuction.com is a safe place to do business on the net. Help keep it that way by keeping your eyes open for those wishing to make a mess of our website and take your money. You can alert us to any breaches of the GunAuction.com peace or attempts at stealing your money by sending us an email to [email protected]